Troubleshooting process overview#

Troubleshooting is the process of finding and eliminating the cause of a problem. When you have a problem with HCL™ Launch, the troubleshooting process begins as soon as you ask yourself what happened.

A basic troubleshooting strategy:

Record the symptoms of the problem#

Depending on the problem, whether it is with your application, your server, or your tools, you might receive a message that indicates that something is wrong. Always record the error message that you see. As simple as this advice sounds, error messages often contain codes that make more sense as you investigate your problem further. You might also receive multiple error messages that look similar, but have subtle differences. By recording the details of each message, you can learn more about the problem. Sources of error messages include log files and error dialog boxes.

Re-create the problem#

Think back to what steps led you to this problem. Try those steps again to see whether you can easily re-create this problem. If you have a consistently repeatable test case, you can more quickly determine what solutions are necessary.

Consider the following questions:

Eliminate possible causes#

Narrow the scope of your problem by eliminating components that are not causing the problem. By using a process of elimination, you can simplify your problem and avoid wasting time in other areas. Consult the release information that comes with the product and other available resources to help you with your elimination process.

Start with these questions:

Parent topic: Troubleshooting and support